Orders may be placed at www.faejewellery.com at any time. Upon successful completion of your order, you will receive a confirmation email. If you do not receive a confirmation email within 24 hours, please contact us at info@fae.com.
Made-to-Order Jewellery
All FAE Jewellery pieces are made to order and are typically shipped within 10–15 business days from the date of purchase.
Fragrances, Accessories & Lifestyle Products
Ready-to-ship products, including fragrances, accessories, jewellery boxes, travel pouches, greeting cards, and gifting items, are typically dispatched within 2–5 business days.
Orders placed during holidays, promotional periods, or peak seasons may require additional processing time due to higher order volumes.
For enquiries regarding product availability, sizing, bespoke orders, or special requests, please contact us at info@fae.com.
At FAE Jewellery, we are committed to providing a seamless shopping experience.
As all jewellery pieces are made to order, we do not offer refunds, returns, or exchanges once production has commenced.
Orders cancelled within 12 hours of purchase may be eligible for a refund less applicable payment processing fees.
Should you receive an incorrect or damaged item, please contact us within 48 hours of delivery at info@fae.com and our team will assist you accordingly.
Every FAE Jewellery piece is crafted with care and attention to detail. If your jewellery requires repair, resizing, polishing, or adjustment, please contact info@fae.com with the following information:
• Full Name
• Mobile Number
• Purchase Date
• Type of Jewellery Purchased
• Description of the repair or adjustment required A pickup and delivery fee of AED 120 applies to repair and aftercare services.
Please note that repairs and aftercare services are available only for items purchased directly from www.faejewellery.com.
Our team will review your request and provide guidance on the next steps, timelines, and any applicable service fees.