ORDERS
Orders may be placed at www.faejewellery.com at any
time. Upon successful completion of your order, you will
receive a confirmation email. If you do not receive a
confirmation email within 24 hours, please contact us at
info@fae.com.
Made-to-Order Jewellery
All FAE Jewellery pieces are made to order and are
typically shipped within 10–15 business days from the date
of purchase.
Fragrances, Accessories & Lifestyle Products
Ready-to-ship products, including fragrances, accessories,
jewellery boxes, travel pouches, greeting cards, and gifting
items, are typically dispatched within 2–5 business days.
Orders placed during holidays, promotional periods, or
peak seasons may require additional processing time due to
higher order volumes.
For enquiries regarding product availability, sizing, bespoke
orders, or special requests, please contact us at
info@fae.com.
RETURNS
At FAE Jewellery, we are committed to providing a
seamless shopping experience.As all jewellery pieces are made to order, we do not offer
refunds, returns, or exchanges once production has
commenced.
Orders cancelled within 12 hours of purchase may be
eligible for a refund less applicable payment processing
fees.
Should you receive an incorrect or damaged item, please
contact us within 48 hours of delivery at info@fae.com
and our team will assist you accordingly.
REPAIRS, RESIZING & AFTERCARE
Every FAE Jewellery piece is crafted with care and
attention to detail. If your jewellery requires repair,
resizing, polishing, or adjustment, please contact
info@fae.com with the following information:
• Full Name
• Mobile Number
• Purchase Date
• Type of Jewellery Purchased
• Description of the repair or adjustment required
A pickup and delivery fee of AED 120 applies to repair
and aftercare services.
Please note that repairs and aftercare services are available
only for items purchased directly from
www.faejewellery.com.
Our team will review your request and provide guidance on
the next steps, timelines, and any applicable service fees.
