IMPORTANT ORDER INFORMATION

All FAE Jewellery pieces are made to order especially for you.

UAE Orders
Please allow approximately 10–15 working days for your piece to be completed and delivered.

International Orders
Please allow approximately 15–20 working days. Delivery times may vary depending on the destination and customs clearance.

Returns & Exchanges
As each piece is made specifically for your order, purchases are non-refundable and non-exchangeable, unless otherwise stated in our policy.

Complimentary Annual Polishing
We offer one complimentary polishing service annually for your FAE jewellery. To arrange your service, please contact us at info@faejewellery.com.

International Duties & Taxes
Any applicable customs duties, taxes or import fees are the responsibility of the customer.

Order Changes
As production begins specifically for your piece, changes or cancellations may not be possible once your order has been confirmed.

For full information regarding orders, delivery, returns and jewellery care, please visit our Customer Care page.